Refund policy

SAINT MARTIN Return and Refund Policy

We want you to be satisfied with your SAINT MARTIN watch. Please read the conditions below before requesting a return.

How to request a return

Email support@saintmartin.in with your order ID and reason for return. If the item arrived damaged, defective, malfunctioning or incorrect, include clear photographs and an mandatory unboxing video so we can review the issue.

The returned item must reach us within 10 calendar days of delivery. Please contact us promptly so there is enough time to arrange its return.

Return eligibility

For a standard return:

The watch must be unworn and unopened.
The watch must be returned with its original box in its original condition.
All items supplied with the order, including free gifts, must be returned.
If a free gift is missing, its listed online selling price will be deducted from the refund.
Free gifts and promotional discounts cannot be returned, refunded or replaced separately.

The unworn and unopened conditions do not prevent us from reviewing a claim for an item that arrived damaged, defective or incorrect.

Items not eligible for a standard return

We cannot accept a watch damaged after delivery through use, an accident or mishandling. This includes scratches, dents or breakage; damage caused by unauthorised repairs or modifications; and water damage caused by improper use or compromised water resistance.

Returns that reach us more than 10 calendar days after delivery, or do not meet the applicable conditions above, may be sent back to the sender at the sender’s shipping cost. This does not limit your rights in relation to an item that was defective or incorrect when delivered.

Return shipping

Return shipping costs for standard returns are the customer’s responsibility. Pickup fees may vary by location; we will tell you the applicable fee before arranging a pickup.

If our logistics partner does not offer pickup in your area, we will provide our warehouse address so you can ship the item to us at your own cost. Where a return is approved because the item arrived damaged, defective, malfunctioning or incorrect, SAINT MARTIN will arrange pickup where available or cover reasonable return shipping costs.

If you are dissatisfied with the product’s quality but it is not defective, you may request a standard return. You will need to ship it back at your own cost. Only the product price is refundable; shipping charges are non-refundable.

Inspection and refunds

We will inspect the item after receiving it and let you know whether the refund is approved. Approved refunds will be processed within 10 business days of approval.

Prepaid orders: The refund will be sent to the original payment method.
Cash-on-delivery orders: The refund will be sent via UPI using the details you provide. COD handling charges are non-refundable for standard returns.

Your bank or payment provider may take additional time to reflect the refund.