SAINT MARTIN Shipping Policy

We ship to serviceable addresses across India. Shipping charges and delivery availability are shown at checkout.

Dispatch and delivery

We aim to dispatch in-stock orders placed Monday to Friday before 1:00 PM IST on the same day, once the order and payment, where applicable, have been verified.

Orders placed after 1:00 PM IST are usually dispatched on the next business day. Orders placed after 1:00 PM IST on Friday or over the weekend are processed on the next business day and usually dispatched by the end of the following business day. Public holidays may affect processing.

Standard delivery typically takes 5–7 business days after dispatch. Deliveries are generally made Monday to Saturday, excluding holidays. Some locations, including select pin codes in the North East and Jammu & Kashmir, may take longer. These are estimates, not guaranteed delivery dates.

Once your order is dispatched, we will share tracking details using the contact information provided at checkout.

Changes to your order

If you need to correct your address, phone number or another order detail, email support@saintmartin.in within 6 hours of placing the order. We will try to make the change, but cannot guarantee it once the order has been processed or dispatched.

Delivery attempts and returned shipments

Our shipping partner may make up to three delivery attempts. If delivery fails because the recipient is unavailable, the order is not collected, or the address or phone number is incomplete or incorrect, the shipment may be returned to us.

If the shipment is returned for one of these reasons, we will refund the product price after receiving it back. Original shipping charges are non-refundable. Contact support@saintmartin.in if you need help with a delivery attempt.

Delivery verification

Your courier may use an OTP to verify delivery. If an OTP is required, provide it only when you are receiving the package, or to someone you trust who is receiving it on your behalf. Do not share the OTP with the courier over a phone call before handover.

Damaged or tampered packages

Please do not accept a package that appears torn, opened or tampered with. If possible, photograph it and contact support@saintmartin.in with your order ID.

If you discover damage or an incorrect item after accepting the package, contact us within 24 hours of delivery where possible. Include photographs and an unboxing video so we can review the issue under our Return and Refund Policy.

Delayed orders

If your order has not arrived 7–8 days after dispatch, email support@saintmartin.in with your order ID. We will check its status with the shipping partner.